This is new in the box. I have had some customers recently just return items because they. Time to package, take to the post office, inspect once received back. And then lastly process the return. It usually goes through their system automatically. MY STORE FEEDBACK IS EXCELLENT! Check out the other great items in my store! Please do not hesitate if you have any questions. Almost all of my items are unused but have been in storage. So if there is a small spot I missed when inspecting please be understanding. They are significantly penalized. Please contact me if you are unsatisfied. With my service so I can rectify the situation. If you have yet to do so. It is very easy to do. If there was a mistake on my part. I recycle packaging materials whenever possible to be environmentally friendly. Please do not hold me responsible.